Privacy Policy

Privacy Policy - the basics

1. Who We Are

Quadraclean ("we", "us", or "our") is a cleaning company based in the UK, offering residential and commercial cleaning services.

For any data protection queries, please contact us at:
Email: info@quadraclean.co.uk
Phone: 07493165373

2. Information We Collect

We may collect the following types of personal data when you visit our website, contact us, or use our services:

• Contact details (name, phone number, email address, postal address)

• Service details (information about the cleaning services requested)

• Payment details (invoicing information, limited card info if applicable)

• Website usage data (IP address, browser type, pages visited – collected via cookies or analytics tools)

3. How We Use Your Information

We use your information to:

• Provide and manage our cleaning services

• Communicate with you about bookings, quotes, and support

• Send invoices and process payments

• Improve our website and customer experience

• Comply with legal obligations

4. Lawful Basis for Processing

We process your personal data based on one or more of the following:

• Your consent

• The performance of a contract

• Our legitimate interests

• Compliance with legal obligations

5. Sharing Your Data

We do not sell your data. We may share your personal data with:

• Service providers or contractors (e.g., booking platforms, payment processors)

• Regulatory or government authorities where required by law

• IT and website support providers

All third parties are required to respect your data and process it securely.

6. Data Retention

We retain your personal data only for as long as necessary:

• Customer and service records: up to 7 years (for legal/tax purposes)

• Contact form data: up to 12 months

• Analytics data: up to 26 months

You may request deletion of your data at any time unless we are legally required to retain it.

7. Your Rights

Under UK data protection law, you have rights including:

• The right to access your data

• The right to rectify inaccurate data

• The right to request deletion

• The right to object to or restrict processing

• The right to data portability

To exercise your rights, contact us at [insert contact email].

8. Cookies

Our website uses cookies to enhance your experience and collect usage statistics. You can control cookie settings in your browser. See our [Cookie Policy] for more details.

9. Data Security

We implement appropriate security measures to protect your data, including encrypted transmissions, secure servers, and limited access protocols.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before submitting any data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date”.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

Quadraclean
info@quadraclean.co.uk
07493165373

If you’re unsatisfied with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

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